Security & Retention

The security of your Personal Information is important to us. PhoneZon.com strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, PhoneZon.com adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where PhoneZon.com stores Your Personal Information. Each of the PhoneZon.com entity shall adopt reasonable security practices and procedures as mandated under applicable laws for the protection of Your Information. Provided that Your right to claim damages shall be limited to the right to claim only statutory damages under Information Technology Act, 2000 and You hereby waive and release all PhoneZon.com entities from any claim of damages under contract or under tort.

If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information such as the Payment Card Industry Data Security Standard that is the main cause why we use UPI Payment Gateway  (PCI-DSS).

PhoneZon.com, may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, PhoneZon.com is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. PhoneZon.com is not liable for any loss or injury caused to You as a result of You providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

Notwithstanding anything contained in this Policy or elsewhere, PhoneZon.com shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

A Force Majeure Event shall mean any event that is beyond the reasonable control of PhoneZon.com and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network,, computer crashes, breach of security and encryption (provided beyond reasonable control of PhoneZon.com), power or electricity failure or unavailability of adequate power or electricity.

While We will endeavor to take all reasonable and appropriate steps to keep secure any Personal Information which We hold about You and prevent unauthorized access, You acknowledge that the internet or computer networks are not fully secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.

You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

Authentic items

All purchases on PhoneZon.com are new and genuine. Every seller listed with us is required to enter into a legal agreement to sell only new and genuine items. We diligently approve only those sellers who can be trusted to sell you high quality items at unbeatable prices. We don't allow sale of duplicates, knock-offs, used items or grey-channel items on PhoneZon.com.

100% payment protection

Not satisfied with your purchase? Facing an issue with your item? Get 100% payment protection on your purchases.

Easy cancellations

You can cancel your order any time before delivery of your item. Just follow these extremely simple steps. Log into your account on our website/ app/ mobile website. Choose the item on the MY ORDERS page, click on 'Cancel' and you are done!

*Furniture is made-to-order, and can only be cancelled within 48 hours of placing the order.

Easy returns

Our Easy Returns Policy makes it very easy to return or replace an item. Just log into your account on our website/ app/ mobile website within 30 days of delivery of item. Choose the item on the MY ORDERS page, click on 'Return' or 'Replace' and that's it. Please return your item in its original packaging.